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From the day after the customer signs the product (order status is Completed), the product can be returned within 7 business days after the product is guaranteed to be in good condition; after this period, we will not accept the return.

Supported reasons for return:
Return of Description Note
Defective products Due to product defects or damage upon arrival at the buyer Defect or damage means that the product is severely deformed when it arrives at the buyer, or the internal product is damaged or cannot be used normally.
Doesn’t match product description The product quality doesn't meet the expectations or does not match the description on the APP.
  1. The product description should truly reflect the product characteristics;
  2. The product picture and description should be accurate, which can truly reflect the product color and attributes.
Wrong product The goods and additional items within orders delivered to the customer are not the same product as the customer's purchase on the app.
Missing parts or product We did not ship all products or did not send all the components (As explained from the product details)
  1. Before sending, make sure you've packed all the items in the "purchased product list";
  2. If there are bonus gifts, make sure they are also packaged together.
Counterfeit products Infringe on the trademark rights of other brands and mislead customers to make them authentic.
Damaged Product The parcel was damaged or the inside product has been damaged before signing.
Unsupported reasons for return
Description Details Product example
Special types products does not support aftersale service Products are not support after sale due to consumer subjective reasons Office supplies, products near the expiration date/defective products
Not supported after unpacking Products are not support after sale due to consumer subjective reasons, at same time product is not in good condition like the outer packaging of the product has been opened, missing accessories, damaged appearance, etc.
Not supported after use Products are not support after sale due to consumer subjective reasons, at same time product is not in good condition like product that is incomplete, such as the product has been activated, lack of accessories, or appearance damage, water damage are not applicable for 7 days no reasons to return. Such as books

Delivery

Within 48 Hrs

Secured Online
Payment

Payment protection guaranteed

Money Back
Guarantee

Within 7 Days

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